Frequently asked questions

I am not yet ready to move but need help in downsizing, will you help me?
We would be delighted to help, we know that downsizing helps to make a safer and clearer environment and we take on many downsizing only jobs.
How soon before the move should I contact you?
Contact us as soon as you want to discuss your move, it is never to early, and it may help you in planning what you want to do.  Even if you are only just thinking about moving, we are very happy to talk to you about what is involved.
We want our family involved as much as they are able, and only need help when they can’t is this OK?
Absolutely, at the planning stage we would work out what role your family would need support with and provide that service only.
I am worried about the move and my belongings, how do I know they will be cared for?
We do understand your belongings are precious and will treat them that way.  We plan, coordinate, and manage all aspects of your move. As part of that service, we hire only the best in moving companies to transport your cherished belongings.
I am moving to (or from) another region of the UK. Can you help me?
Yes. We plan and pack (or unpack) for long-distance moves. We will work with agencies in other locations to help ensure a smooth move.
I have lived in my home (or apartment) for years. How do I decide what to bring?
We will help lay out a floor plan for your new home, measuring the rooms and working with you to decide what items you need, want and what will realistically fit in your new home.
How far in advance do we need to begin the process?
It is never too soon to get a complimentary assessment, which can ease your worries. It depends on what needs to be done prior to the move. Everyone’s needs are different, so it is best to contact us as soon as you decide to make a move.
I want help to move my parents will you discuss the move with me before you talk to them?
Absolutely! We are here to help the whole family through the move, moving relatives can be an emotional and stressful time for everyone, and we are very happy to discuss with any family members a move for their elderly relatives.